HAIR LENGTH

• To enable us to allocate the correct time to your booking for optimal results, where applicable, please select the service which matches the longest section(s) of your current hair length (when the hair is fully stretched. Where a shorter length is selected, the booking will be cancelled & a cancellation fee equal to 100% of the service fee will be charged on arrival.

DEPOSITS & PAYMENTS

• All services require a 60% non-refundable deposit at the time of booking to which is deducted from the total upon completion of service.

• This deposit secures the time of a dedicated Stylist for your allocated appointment slot, preventing that time from being booked by anyone else. As it covers the Stylist’s reserved time, the deposit is strictly non-refundable.

• All unsuccessful payments of balance including those but not limited, caused by network issues at the appointment will be charged to the card on file (privately stored from payment of the deposit).

• After hours (appointments that start or finish after 5pm on Thursdays) incur a 20% surcharge.

RESCHEDULING & CANCELLATION POLICY

• We understand that life happens. To avoid negatively impacting our business, we require a minimum of 3 Business days notice to enable us to reschedule your appointment and transfer the deposit. Failure to do so will incur 100% charge of the service fee.

• 3 business days notice period is required to cancel appointments of duration of 3.5 hours or less, where 5 business days notice period is required for appointments of duration of greater than 3.5 hours. Failure to do so will incur in 100% charge of the service fee.

• Rescheduled appointments must occur within 28 days of the initial booking.

• SERVICES OF MULTIPLE SAME-DAY BOOKINGS: A minimum of 5 Business days notice applies to enable us to refill these appointment slots. Failure to cancel before this period will incur a 80% charge of the service fee for all services booked.

GUESTS

• For health and safety reasons, guests are not permitted at appointments. This includes children who do not have an appointment on the day and pets.

• All guests will be denied entry into the salon.

• In the event clients are unable to proceed with their appointment due to guests, the appointment will be cancelled and a cancellation fee equal to 100% of the service fee will be charged on arrival. Such clients will also be permanently banned from PREMIER HAIR.

APPOINTMENTS FOR CHILDREN

• All minors must be accompanied by an adult at all times.

LATE ARRIVALS & NO SHOWS

• Your appointment matters to us, please contact us on 02 5017 9115 if you are running late and wish to retain your appointment.

• To avoid negatively impacting other clients and our business, bookings are cancelled for lateness at 10 minutes. This cancellation, will incur a cancellation fee equal to 100% charge of the service fee.

• Rescheduling of late bookings are treated as new bookings which require a new deposit.

• No-shows are automatically cancelled after 10mins where no contact has been received and will incur a cancellation fee equal to 100% charge of the service fee. No-shows will be permanently banned where memberships will be permanently revoked.

• To uphold our standards, memberships will be permanently revoked for clients who are consistently breach policies including late arrivals.

HAIR PREPARATION

• Where a booking excludes a wash & blow-dry, please ensure that your hair has been freshly washed where the hair and scalp are free of product & dandruff buildup & is also fully dry. For healthy & safety purposes, where the hair has not been freshly washed & fully dried, the appointment will be cancelled & a cancellation fee equal to equal to 100% of the service fee will be charged.

• Where a detangling service has not been booked, please ensure the hair is dry and fully detangled for all services. Where time permits, a 30min additional time at $50 applies to detangle moderately tangled hair & $90 to detangle severely tangled hair with knots & matting upon arrival.Where time does not permit, the booking will be cancelled & a cancellation fee equal to 100% of the service fee will be charged.

REFUNDS

• All services, hair extensions and memberships are non-refundable.

• For hygiene purposes, sale of all brushes, combs, headwear, cosmetics and makeup tools purchased at the PREMIER SHOP are final.

MEMBERSHIPS

• Membership is strictly limited to one user and is tied to a single email address, which is required to access all member benefits.

• Any attempt to use a membership across multiple users will result in immediate revocation of the membership. All remaining benefits will be forfeited, and all involved parties will be permanently banned from PREMIER HAIR.

• PREMIER HAIR reserves the right to change, suspend or discontinue certain services to align with changing business and client needs without notice to members.

LATE-STAGE PREGNANCY & APPOINTMENT SAFETY

• For the health, safety and comfort of our clients and team, PREMIER HAIR strongly advises clients who are 37 weeks pregnant or beyond against scheduling appointments.

• Appointments at this stage of pregnancy may involve prolonged periods of sitting, remaining in one position, heat and chemical exposure, or other conditions that may become increasingly uncomfortable or unsuitable as pregnancy progresses. Labour may also commence unexpectedly.

• This recommendation is made as part of PREMIER HAIR’s commitment to providing services with appropriate care, skill and consideration for client safety.

• This policy is intended as a health and safety measure and does not limit or exclude any rights or remedies a consumer may have under the Australian Consumer Law or any other applicable law. Nothing in this policy is intended to exclude, restrict or modify a consumer guarantee that cannot lawfully be excluded.

• Clients are encouraged to contact PREMIER HAIR before booking if they are approaching 37 weeks of pregnancy and are unsure whether their intended service is appropriate at that stage.

BYO HAIR EXTENSIONS

• As BYO hair extensions are the full responsibility of clients, they are unable to be washed or dried at extension installation appointments.

• For the best styling outcome & hygiene reasons, please ensure that, all previously used BYO extensions are freshly washed, free of any product buildup, adhesives and threads, fully dry & detangled from roots to tips.

• For healthy & safety reasons, dirty extensions will not be installed and in such instances, the appointment will be cancelled where a cancellation fee equal to 100% of the service fee will be charged.

  CHANGE OF MIND

• To ensure you get the most out of your appointment, please carefully familiarise yourself with the description of the intended service.

• To avoid negatively impacting our business, change of mind is not permitted at the appointment and must be requested with a minimum of 2 business days notice. Braiding (including  Cornrows with extensions and Twists ), Signature cuts, Silk Press, Education and Extensions services are excluded from change of mind requests.

• Where we are unable to perform the booked service(s) as a result of change of mind, the booking will be cancelled and will incur a 100% charge of the service fee.

• To avoid negatively impacting our business, requests to downgrade a booking at the appointment will be performed but regarded as change of mind. Hence, will incur 100% charge of the original booking.

• Any accessories such as BYO hair extensions required for the service that is not made available for use at the appointment, will be deemed as change of mind. Hence, will incur a 100% charge of the service fee.

SALON ETIQUETTE

• PREMIER HAIR is a kindness-operated salon and as such, we strive to treat all our clients and guests with the outmost kindness and respect. In return, we kindly ask that you please treat our space, our staff and guests with respect. Any intimidatory behaviour will be treated severely.

• Please do not place food, drinks or makeup on the couch and utilise the provided table placemats & coasters. Please also refrain children from climbing, standing or jumping on furniture. A professional cleaning, repair or replacement fee applies for stains and damages to our property. PREMIER HAIR can not be held responsible for any injury caused as a result of noncompliance.

• For the comfort for all our guests & privacy reasons, please refrain from playing music, videos or taking phone calls via loud speaker.

• Please remember to bring earphones with you if you are expecting an important call during your appointment. Due to time constraints, we are unable to pause the appointment for phone calls.

• For health reasons, smoking and vaping is not permitted indoors (including the bathroom) and in front of our salon.

• For safety reasons, please refrain from attending your appointment under the influence. In the event of intoxication, the appointment will be cancelled where the full service is charged. You will also be permanently banned from PREMIER HAIR.

PREMIER HAIR EXTENSIONS

• All PREMIER HAIR EXTENSIONS purchased on this site are for in-salon use at PREMIER HAIR only.

• The cost of hair extensions is not included in all “with extensions”services. Therefore, extensions must be added separately in the “add-on” field of the booking page.

• As extensions are reserved for booked appointments, all sales of extensions including but not limited to those associated with “packaged” services are final to limit negatively impacting our clients and business.

• In the event that, “packaged”and “with extensions” extensions bookings are cancelled or rescheduled prior to the appointment date in line with our above cancellation policy, only the service portion of the booking will be refunded where applicable. As our extensions are currently for in-salon use at PREMIER HAIR, the extensions will be reserved & made available for use at the rescheduled appointment which must take place within 28 days of the original booking.

SOCIAL MEDIA & INFLUENCER POLICY

PREMIER HAIR respects every client's right to share their genuine experience.

Our requirement for written consent applies to filming and promotional/content-creation activity on our premises — not to control genuine consumer opinions or preventing clients from leaving honest reviews.

By attending PREMIER HAIR, clients agree to respect the privacy of other clients, our team and the operation of the salon.

1. Filming during your appointment

Clients are welcome to capture reasonable personal content during their appointment, provided that:

• filming does not disrupt the appointment or interfere with the work of the stylist;

• other clients, staff or members of the public are not recorded without their consent;

• confidential business information, internal processes or private client information is not captured;

• filming does not obstruct or interfere with other appointments; and

• PREMIER HAIR staff may ask that filming cease where it is interfering with the operation of the salon or the privacy or comfort of another person.

2. Influencer and promotional content

If you intend to attend PREMIER HAIR specifically to create content for your public social media platform as an influencer, content creator, reviewer or other promotional purpose, written consent from PREMIER HAIR must be obtained before filming takes place.

This includes, but is not limited to:

• planned reviews or review-style videos;

• brand collaborations;

• promotional reels or TikToks;

• YouTube or other long-form content;

• professional photography or videography;

• content involving extensive filming of the appointment or salon;

• interviews with PREMIER HAIR or its team; and

• content that represents or implies an official collaboration, partnership or endorsement by PREMIER HAIR.

Written consent must be obtained before the appointment and should clearly identify the intended content and platform.

Approval to film is not an agreement that PREMIER HAIR has approved, endorsed or agrees with the content or opinions expressed.

3. Genuine reviews and opinions

PREMIER HAIR does not require clients to provide positive reviews and does not condition the provision of services on a client providing a favourable review.

Clients remain entitled to provide genuine and honestly held opinions about their experience with PREMIER HAIR, whether positive, negative or mixed.

Nothing in this policy is intended to prevent, restrict or discourage a client from exercising their rights under the Australian Consumer Law or from expressing a genuine opinion about their experience.

4. Influencer disclosures

Influencers must not represent an incentivised or commercial review as an entirely independent recommendation where that would create a misleading impression.

Any review or promotional content must accurately reflect the influencer's genuine experience and must not contain claims that are false, misleading or unable to be substantiated.

5. PREMIER HAIR brand and intellectual property

Permission to film does not automatically grant permission to use PREMIER HAIR's:

• logo; trademarks; branding; proprietary materials; internal documents; training materials; business processes; or other intellectual property for commercial purposes.

Any proposed commercial use of PREMIER HAIR's branding or intellectual property must be agreed to separately in writing.

6. Other clients and privacy

For the privacy and comfort of all clients, no client may intentionally film, photograph or publish identifiable footage of another PREMIER HAIR client without that person's consent.

This includes incidental footage where another client's face, conversation, personal information or appointment can reasonably be identified.

7. Content does not require PREMIER HAIR approval

Where a client has independently created content based on their genuine experience, PREMIER HAIR does not require the client to obtain approval of their opinion or review before publishing it.

However, where PREMIER HAIR has provided written consent for planned influencer or promotional filming, that consent relates to permission to film on the premises and/or participate in the agreed content only. It does not constitute an agreement that PREMIER HAIR must approve or endorse the resulting content.

8. Misleading or unlawful content

PREMIER HAIR reserves the right to take appropriate action where content:

• falsely represents an association, sponsorship or endorsement by PREMIER HAIR; contains demonstrably false statements presented as fact; unlawfully uses another person's image or private information; infringes PREMIER HAIR's intellectual property; reveals confidential information; or otherwise breaches applicable laws.

Nothing in this policy prevents PREMIER HAIR from responding to, reporting or taking appropriate action in relation to content that is unlawful or genuinely misleading.

9. Consent is specific to the proposed content

Written permission to film is granted on a case-by-case basis and may specify:

• the date of filming; the areas of the salon in which filming may occur; the people who may be filmed; the platforms on which content may be published; the nature of the content; and any agreed commercial or collaborative arrangements.

Permission to film for one appointment does not create an ongoing right to film at future appointments.

10. Breach of Filming & Content Creation Policy

Where filming or content creation occurs without the required written permission, materially interferes with the operation of PREMIER HAIR, compromises the privacy of another person, or results in content that is materially misleading or falsely represents PREMIER HAIR, its services, staff or relationship with the creator, PREMIER HAIR may require the client to immediately cease filming and/or request that the relevant content be removed or amended from associated social media platforms.

A breach of this policy may also result in PREMIER HAIR taking further action where appropriate.

Nothing in this policy is intended to prevent or restrict a client's rights under the Australian Consumer Law, including the right to express a genuine and honestly held opinion about their experience with PREMIER HAIR.

GIFT CARDS

• Gift cards are valid for 12 months from the date of purchased

• Gift cards are not redeemable for cash.

COMMUNICATION IS KEY

• We aim to please and to help us to do this, please communicate any requirements and wishes before or during the appointment.

• We are an inclusive business, please communicate any special needs at the time of booking to help us tailor our services

BY BECOMING A MEMBER & BOOKING WITH PREMIER HAIR, YOU AGREE TO THESE TERMS. IN ACCORDANCE WITH AU CONSUMER LAW, PREMIER HAIR RESERVES THE RIGHT TO CANCEL APPOINTMENTS AT A CANCELLATION FEE EQUAL TO 100% OF THE SERVICE FEE & PERMANENTLY BAN ANY CLIENT AS A RESULT OF A BREACH OF OUR POLICIES